Excellent and responsive customer support

Im a daily commuter from Windsor, Ontario into Detroit, Michigan for work. Ive been looking for an app that provided accurate border wait times and was delighted to find Border2 utilized input from users with reports of actual wait times in place of the unreliable estimates from the border authorities.
When I first downloaded and tried the app, I had difficulty getting the ports list to load. I sent a message to the developer via "Help > Send us feedback" and was blown away that the developer wrote me back within a half hour, gave me a suggestion to try and then made a configuration change on his end to address the issue after determining the root cause.
Ive since loaded and set my favourite Ports and compared the wait times to other apps and noticed these are slightly different. Ill assume this is more accurate since data is sourced from actual user reports.
One enhancement Ill be asking for is to provide the same capability bi-directionally across the border, at Canadian entry points rather than just US entry points.

canaussie95 about Best Time to Cross the Border